Shipping Policy

Shipping Policy for The Life Skills Programme

Shipping Methods: We offer shipping through reputable carriers such as Royal Mail, Evri, UPS, FedEx, and DHL (we do not use DPD) to ensure reliable and timely delivery of our products. The available shipping methods include standard delivery and express delivery.

Shipping Costs: Free UK shipping for values over £40 (the value is after any discount voucher). The shipping costs will be calculated based on the weight and dimensions of the package for items under £40 in the UK it is 3.99 and you can combine any 5 items for this cost), as well as the destination address. During the checkout process, customers will be able to see the shipping cost before finalising their purchase.

The shipping costs will be calculated based on the weight and dimensions of the package for items under £40 in the UK it is 3.99 and you can combine any 5 items for this cost), as well as the destination address
Delivery Times: We strive to process and ship orders as quickly as possible. Delivery times will vary depending on the shipping method selected and the destination. Standard delivery within the UK generally takes 3-5 business days, while express delivery typically arrives within 1-2 business days. Please note that these are estimated delivery times and not guaranteed.
International Shipping: We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, and import fees may apply, which are the responsibility of the customer. The specific charges and regulations vary by country, so it’s important to consult local customs authorities or shipping carriers for accurate information.
Overseas shipping costs will be calculated based on the weight and dimensions of the package as well as the destination address.
Tracking and Updates: Once an order is shipped, customers will receive a confirmation email containing a tracking number. This allows customers to track the progress of their package online and receive real-time updates on its delivery status. We encourage customers to monitor the tracking information for the most accurate and up-to-date delivery estimates.
Returns and Refunds: We want our customers to be satisfied with their purchases. If for any reason you are not completely happy with a product, please contact our customer service within 14 days of receiving the order to initiate the return process. Please note that return shipping costs may be the responsibility of the customer, unless the product is faulty or damaged upon arrival. For more details on our return and refund policy, please refer to our dedicated Returns and Refunds page on our website.